FAQ
Q: What's your MOQ?
A: For new customers, we support small quantities to check the feedback from the market, so just let us know your quantity requirement, and then we can see how we can support you and move forward together.
Q: How long is the delivery time?
A: Delivery time is around 7- 14 days after order confirmation.
Q: What about the warranty?
A: The main unit of this product is entitled to a three-year free warranty. Any product that cannot be fixed will be replaced without cost during the warranty period. In case of proven quality issues, the accessories will be replaced for free within three months, rather than being repaired.
After the warranty period has expired, we will continue to provide technical support and after-sales service.
Q: Why is there no sound when I tap Start Screen mirroring on my Android device?
A: Due to the limitations of the Android system, external software cannot access system sounds in devices with Android version 10 or below.
Q: The transmitter is inserted into the computer, but it cannot connect to the receiver.
A: Power off and restart the receiver, and repair the transmitter.
Q: What should I do if my computer doesn't play any sound when I mirror my screen to it?
A: First, make sure the player and sound system volume are adjusted to the maximum level.
Right-click on the tranScreen software icon at the bottom-right corner of your computer screen to run the sound driver.
Q: How do I use the extended screen mirroring/speaker mode?
A: Right-click the screen mirroring software icon at the bottom-right corner of your computer screen to enable ExtendScreen.
Q: How to use NFC screen mirroring?
A: First, launch the tranScreen software on your phone and enter the hotspot information of the receiver in the settings option field. Then, touch the NFC tag with your phone's NFC reader to mirror the screen.